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Inaccessible, Complicated and Stressful

The system for challenging councils on their adult social care decisions is failing those who need it, the Equality and Human Rights Commission (EHRC) has warned.


Inaccessible information, complicated and stressful processes and a lack of advocacy were undermining people’s ability to challenge local authority decisions in England and Wales, the rights regulator found.


The report concluded that these issues, combined with a fear of losing care should you complain, meant that “too many people do not seek help or feel ignored, often when they are already vulnerable”.

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