Search

Care complaints on the rise

The local government watchdog in adult social care has seen a continued and “relentless rise” in complaints, leading him to warn that the sector is “progressively failing” those in greatest need.


The Local Government and Social Care Ombudsman annual review of adult care complaints showed it had upheld complaints raised by members of the public in 72% of the adult care cases investigated in 2020-21. This figure is up from 69% in 2019-20. In 2015-16, the figure was just 58%, since when it has risen steadily.

1 view

Recent Posts

See All

In 2020/21, local authorities spent £7.8 billion on long-term support for older people, of which £4.8 billion was on nursing or residential care, £2.9 billion on community support, including home care

Each local authority has an amount which they will pay for a given care need. This might be an hourly rate for home care or a weekly fee for residential care. Not all care providers will accept this r