Care complaints on the rise

The local government watchdog in adult social care has seen a continued and “relentless rise” in complaints, leading him to warn that the sector is “progressively failing” those in greatest need.

The Local Government and Social Care Ombudsman annual review of adult care complaints showed it had upheld complaints raised by members of the public in 72% of the adult care cases investigated in 2020-21. This figure is up from 69% in 2019-20. In 2015-16, the figure was just 58%, since when it has risen steadily.

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