top of page

Banking On It

Historically, people, especially older people, have been reluctant to move banks and this inertia has allowed banks to pay little or no attention to existing customers. However, according to data from CASS (the Customer Account Switch Service) this may be changing with customers moving current accounts at an ever-increasing rate, without the catalyst of Consumer Duty.

More than 1.2 million accounts moved in the year to June 2023, a 50% increase on the previous 12 months. Data for the first quarter of this year suggests Nat West was the biggest net gainer with 45,651 new accounts while Nationwide was the biggest loser at 34,259.


Recent Posts

See All

Planning for Old Age

Planning remains one of the biggest challenges for the senior housing market as councils across England remain unprepared to provide suitable accommodation. Research by property consultancy Knight Fra

All Time Low Care Satisfaction

New findings from the British Social Attitudes survey, published by the Nuffield Trust and The King’s Fund, show that public satisfaction with social care services has dropped to just 13 per cent, the

How England compares to other UK Home nations

England’s system of means-testing for care of those who meet eligibility criteria is by far the least generous of the four UK nations. While Northern Ireland operates the same capital thresholds for c


bottom of page