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Social Care Complaints Upheld


Over the past year, the Ombudsman has upheld 70 per cent of the cases it has investigated about adult social care – a figure higher than the 66% average uphold rate across all areas it investigates.


However, since the last comparable year before the pandemic the Ombudsman has received 16% fewer complaints about adult care as a whole. Significantly, it has seen a 21% drop in complaints about care arranged and funded independently.


Over the past year, the Ombudsman received 2,596 complaints and enquiries about adult social care.

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