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The Care Aware Information and Advice Service has been designed to ensure that clients and residents have access to the information they need in dealing with the funding of a long term care need.

The issues facing care residents and their families have never been more complex. Access to accurate and independent information is therefore crucial to making informed decisions about long term care and the Care Aware facility provides a “one stop” service to answer all of the care questions raised by you and your

Our qualified advisers:


  • Hold the Certificate in Financial Planning for Long Term Care

  • Have been awarded the Society of Later Life Adviser’s (SOLLA) Care Advice Standard

  • Are bound by the SOLLA Care Code of Good Practice

The Care Aware Information and Advice Service specialises in issues relating to funding long term care for older people. Its objectives are to improve public understanding and knowledge about the care system, to reinforce the rights and choices of the individual and to assist the public on the complex issues associated with care provision.


What issues can the Care Aware Information and Advice Service assist with?

The Care Aware Information and Advice Service provides coordinated access to the services of a range of specialist agencies and organisations and will direct service users to these groups to ensure that their needs and requirements are met. The areas of advice provided cover a wide range of care and care related subjects as follows:


  • State Funding Support

  • Property Ownership

  • Self Funding Options

  • Gifting Assets

  • Benefit Entitlement

  • Protecting Capital

  • Selecting a Care Home

  • Deferred Payment Agreements

  • Care and Carer Support

  • Top-Up Fees

  • Managing the Affairs of Other People

  • Home Care

  • Legal Issues in Later Life

  • Local Authority Financial Assessments

What are the benefits of membership?


As a member you will receive:

  • A dedicated Information and Advice helpline for members, allowing care home staff, residents an
    their families to obtain guidance on all aspects of funding, state support and benefits with priority
    call-back at our busiest times.


  • Supplies of our helpline and benefit rate postcards for display and distribution.

  • Copies of our new Information and Advice manual, providing details of benefit rates and how to claim them, tax allowances for impairments, how to obtain a Deferred Payment Agreement, how to protect assets and much more.


  • Access to our website so that all documents can and be downloaded and copied for your use and


  • Support from our dedicated helpline team, who are some of the most experienced in the country
    having been awarded the SOLLA Care Advice Standard, in recognition of their provision of quality assured information and advice.


The Care Aware information and Advice Service has no charge or obligation to the end user.

Whats the cost?

The cost of membership is £98 per annum. This cost allows us to cover the ever increasing postage and literature production costs and we have tried to keep this as low as possible for our users.

As mentioned above, there is no cost to the end user, so residents and their families will never be charged for using our service.

For more information, or to become a member, please contact our helpline on 0300 303 3858, email us at or write to us at Care Aware Information and Advice Service, Digital World Centre, 1 Lowry Plaza, The Quays, Salford, M50 3UB.

Alternatively you can join online by clicking the button below which will take you to our secure payment page, or alternatively visit our website.